FORGENIX // FAQ

QUESTIONS, ANSWERED.

The objections we hear most, answered the way we'd answer them on a call: directly and with numbers.

A 30-minute call. We map two or three of your workflows, look at the systems and data behind them, and tell you where AI pays back and where it doesn't — you leave with a shortlist of integration points ranked by payback and a first view of where each workload should run. No slides, no sales pitch.
Security is designed in from the audit, not added at the end. Where data is sensitive, we run the models inside your own perimeter (on-premise, in a private cloud or air-gapped), so prompts, documents and answers are never sent to a third-party AI service. We use public models only where a task allows it, with data classification, DLP and masking, and contractual safeguards in place. Always: least-privilege access for people and agents, NDA by default, an audit trail of requests and actions, and systems built with UAE PDPL and GDPR in mind.
Yes. We deploy LLMs and agents on your infrastructure or in a private cloud, with hardware and models selected for your workload. For the most sensitive environments we can run air-gapped. The agents connect to your business systems and knowledge bases inside the same perimeter, and in private deployments no data is sent to public AI services.
Only when the task allows it and you agree. We classify the data first: for sensitive data the answer is no — we use a private deployment. For non-sensitive tasks a public model can be faster and cheaper, and we run it behind DLP and masking, with contractual safeguards. The architecture lets you switch models or providers later without a rebuild.
Treat it as a finding, not a violation. In the audit we find out what is actually in use, then give people a sanctioned option that is as convenient as what they use today: an approved tool, or a gateway with DLP set up to stop regulated data before it reaches a prompt. Blocking everything only moves the use out of sight. We write a short AI usage policy under AI Security & Governance and train your staff on it under AI Training for Business.
Several layers, all designed in from the start. Each agent gets its own identity and only the permissions its job needs, with short-lived credentials. Tools and integrations come from an approved list, and every tool call is checked against the agent's rights. High-impact actions, such as payments, deletions and messages to customers, need human approval. Inputs are screened for prompt injection, outputs are checked, outbound traffic is restricted, and every step is logged so it can be replayed. Before go-live we test the agent with adversarial prompts.
No. We're vendor-neutral. The audit sizes your workload (users, languages, documents, response time) and compares the options, including open-weight models on your own hardware and public models, before you commit. We recommend what fits, not what a vendor sells.
If you operate in Dubai, the direction is set: the Executive Council has put the private sector on a two-year transition to agentic AI (2026). The mandate sets the destination and leaves the route to you. A Free AI Readiness Scan gives you a first estimate of what that route costs and what it returns.
A failed first attempt is normal: 61% of successful deployments in the Stanford study had one behind them. Most first attempts fail because AI was bolted onto a broken process. We fix the process first and define KPIs before anything is built.
It starts with an audit: a fixed-scope engagement of 1–2 weeks, quoted up front. Typical audits run in the low five figures (AED). The audit produces an ROI model for every integration point, so you see the projected payback before you spend on a build. Design follows (1–2 weeks) and ends with a fixed-scope quote for the build. The first release runs on live data within 2–4 weeks of the build starting, with KPIs tracked from day one. Our rule: if it doesn't pay back, it doesn't ship.
Just what your first use case needs. Only 6% of documented deployments started with AI-ready data, and in 88% of cases AI itself unlocked data that was previously inaccessible — scans, calls, scattered documents. So we don't run a year-long centralization project: we clean and structure the data the use case depends on, put access control in front of everything, and digitize document libraries where they matter. When the audit shows that data is the real blocker, it becomes its own service — AI Data & Knowledge Readiness.
Then we say so — and fix that first. The audit covers your systems, services and processes. Sometimes the best answer is a rewritten process, an updated or replaced system or a new integration; AI comes after, if it will really solve the problem. That is what Process & Systems Redesign is for.
We design with UAE PDPL and GDPR in mind and map the obligations that apply to you, including sector rules, during the audit. We document data flows, access and controls so your legal or data-protection team can sign off; the sign-off itself stays with you. For what actually applies in the UAE, read our briefing “The UAE AI Act Is Not on the Books”.
You own everything — code, credentials, accounts. Your team gets hands-on training and handover docs, and systems are built to run without us. Every go-live includes early life support: 30 days for agents and automations, 90 days for custom platforms. If you want us to stay, AI Operations & Value covers monitoring, evaluation, support, security upkeep and KPI reporting on a monthly retainer. If you need AI leadership without a full-time hire, a fractional AI lead is part of AI Audit & Strategy.
Yes, it's part of the delivery. Every system ends with hands-on training for the people who will run and use it: end users, operators and administrators, on your real cases, with a runbook for your IT team. Beyond that we run workshops, executive briefings and an AI champions program, and train your staff on the AI usage policy, which we write under AI Security & Governance. See AI Training for Business.
Then we'll say so. Some processes are cheaper to fix without AI, and the audit is there to test payback, not to sell a build.